Answering Service

Our bread and butter is picking up the phone on behalf of your business and dishing out the best customer service in the Midwest, but we offer so much more than that! Other services include:

You are in charge! Tell us how and when to answer your phones, and we will follow your exact instructions. Since we feel like we are a part of your team, you’ll never sacrifice that personal touch your customers know and love.

See below for industries in which we have specialized services and years of experience!

Industry Specializations

Funeral Homes

 

Do you need help in managing phone calls or e-mails for your funeral home? With the help of our friendly and compassionate staff, you can focus on your customer's requirements, in their time of need. 

We understand the sensitive nature of your business and will treat your customers with the utmost kindness and respect. Rely on us to professionally handle your messaging service needs:

  • 24/7 message service

  • Professional handling of death calls

  • Patching of family members to on-call director

  • Obituary assistance for callers

  • Fax service

  • Text messaging

  • E-mailing

Contractors

 

Our team specializes in answering services for commercial and residential contractors. Get in touch to find out how we can help you. Whether you need help overnight, while you're on vacation, or just for 24 hours, we have the services you’re looking for. 

  • 24/7 message service

  • Faxing

  • Texting

  • E-mailing

  • Alarm monitoring

Towing & Roadside Assistance

 

Give your business a competitive edge by choosing the professional staff at TCI Answering Service to handle all your calls, messages, and dispatching.

We're available 24 hours a day and take pride in offering quick and speedy services. Your customers are our top priority. You'll never miss a call again!

  • 24/7 reliability

  • Dispatching of jobs

  • Friendly, easy-to-understand operators

  • Faxing

  • Texting

  • E-mailing

Property Management

 

A property management business requires being in regular contact with its clients. The team at TCI Answering Service can come to your rescue during off hours or while you’re away on vacation. We provide the same quality of service that your customers would get at your company's front desk.

Have multiple property management offices? Handling all of your customers and keeping a track of them doesn’t have to be overwhelming! Let our team do the job for you. They have the expertise to seamlessly mesh all your properties, providing a blanket on-call message delivery protocol.

We can also create customized message delivery scenarios for individual offices.

Oilfield

 

We understand that you have work to do and we look forward to helping you provide your customers a higher level of service by promptly answering their phone calls, text messages, and emails. 

We're up-to-date with the latest in email and text messaging capabilities! You'll never miss a phone call or message again!

  • Custom messaging formats

  • Full digital service

  • Immediate response

  • Oilfield alarm monitoring